10%

Conversion Rate

18%

Open Rate

35%

 increases GMB Bookings

73%

Engagement Rate

Driving Bulk Billed Appointments Through Integrated Healthcare Marketing

INDUSTRY

Healthcare / Medical Centres

SERVICES USED

Google Ads • Website Management • Content Production • Email Marketing & Automation

The Challenge

Vantre Health required a digital strategy focused on increasing bulk billed patient appointments across four locations throughout Brisbane and the Gold Coast.

 

The challenge was creating a healthcare marketing ecosystem capable of:

  • driving appointment bookings
  • increasing local visibility
  • strengthening patient trust
  • improving communication
  • supporting existing patient retention
  • showcasing the people behind the clinics

while maintaining a clear and approachable healthcare brand presence.

 

The strategy also needed to create consistency across all clinic locations while ensuring the digital experience felt:

  • professional
  • welcoming
  • community-focused
  • accessible
 

A major focus was moving away from generic medical centre marketing and instead creating a more human and relatable healthcare brand centred around: real practitioners, real staff and real patient connection.

The Strategy

Sun Media partnered with Vantre Health to create an integrated digital ecosystem designed to support patient acquisition, appointment bookings and stronger patient communication across all four clinic locations.

 

The strategy focused on:

  • Google Ads campaigns
  • local healthcare marketing
  • website management
  • content production
  • HotDoc integration
  • social media marketing
  • patient communication
  • email marketing automation
  • appointment-focused campaign strategy
 

Rather than relying on generic healthcare stock imagery and templated messaging, the strategy focused heavily on:

  • showcasing real people behind the brand
  • improving accessibility
  • strengthening trust
  • simplifying appointment pathways
  • increasing visibility for bulk billed services
 

The communication strategy was designed to make patients feel comfortable, informed and connected before even arriving at the clinic.

The Execution

Sun Media implemented an integrated healthcare marketing strategy designed to support measurable appointment growth across Brisbane and Gold Coast locations.

This included:
  • Google Ads management
  • local appointment campaigns
  • website management and updates
  • HotDoc appointment integration
  • purpose-shot content production
  • social media management
  • email marketing automation
  • new patient communication
  • existing patient nurture campaigns
  • healthcare-focused campaign strategy
 
Purpose-shot content became a major part of the rollout strategy, focusing on:
  • real doctors and practitioners
  • clinic staff interaction
  • welcoming environments
  • patient accessibility
  • healthcare education
  • approachable communication
 
This helped humanise the brand while differentiating Vantre Health from highly generic medical marketing commonly seen across the healthcare industry.
 
The HotDoc integration and email automation strategy streamlined:
  • appointment bookings
  • promotional communication
  • patient reminders
  • ongoing patient engagement
while supporting a smoother and more connected patient experience.

How We Build Momentum

Website Design & Development

Content Creation

Meta Ads Social Media Marketing

Google Ads

Email Marketing

The Results

Increased Bulk Billed Appointments & Stronger Patient Engagement

The integrated strategy helped Vantre Health strengthen local visibility, improve appointment pathways and support increased patient bookings across all clinic locations.

Additional Outcomes
  • Increased bulk billed appointment bookings
  • Stronger visibility across Brisbane and Gold Coast locations
  • Improved patient communication and engagement
  • Increased website traffic and appointment interaction
  • Stronger healthcare brand consistency
  • Improved trust through real practitioner-focused content
  • Streamlined HotDoc booking integration
  • Automated patient communication systems
  • More connected digital patient experience
 
The strategy helped position Vantre Health as: an approachable and community-focused healthcare provider supported by integrated digital systems and patient-first communication.
 
Supporting Connected Healthcare Marketing
Sun Media continues to support Vantre Health through integrated digital marketing, website management, content production and appointment-focused campaign strategy designed to evolve alongside patient behaviour and clinic growth.
 
The partnership focuses on creating a connected healthcare ecosystem where advertising, communication, content and booking systems work together to support long-term patient growth and engagement.
 
The strategy was never simply about driving traffic.
 
It was about creating a smoother and more connected healthcare experience for both new and existing patients.

Other Case Studies

$47.8

Cost per Lead Google Ads

1160+

Qualified Meta Leads Generated

30%

Conversion Increase Google Ads

Industry

NDIS

Services

Google Ads • Website Management • Content Production • Email Marketing & Automation

HomeGuardian AI

Aged Care | NDIS

50%

Reduced Agency Fees

50%

Reduced Ad Spend

15%

Increase in Sales

Industry

Civil Construction / Infrastructure / Government Projects

Services

Content Production • Website Support • Social Media Marketing • Google Ads • Stakeholder Communication

Superior Aged Care

Aged Care | NDIS

We worked with various clients across numerous industries.

Ready When You Are

Whether you need an experienced marketing team, support across multiple channels or a flexible package that adapts as your business grows, we’re ready to help.
For more than 16 years, Australian businesses have trusted Sun Media to deliver strategy, content, technology and communication that support measurable business growth.
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